We strive to process and deliver all orders as quickly as possible, ensuring that your products reach you in perfect condition.
Local Deliveries (Pune Region): Orders within Pune are delivered within 1-2 business days after dispatch. Our local delivery partners are fast and reliable, ensuring that your products arrive on time.
Domestic Deliveries (Outside Pune, Maharashtra, and Other States): For deliveries across Maharashtra and other states in India, we aim to deliver within 4-5 working days. Our delivery timelines are based on the availability of stock, the location of delivery, and any external factors such as weather or holidays.
Please note, delivery times may vary slightly for remote or rural areas, or during peak times like festive seasons.
2. Shipping Charges
Shipping costs are calculated based on the following factors:
Product Weight and Dimensions: Larger or heavier items may incur higher shipping costs.
Quantity of Items: Multiple items in a single order may lead to adjusted shipping fees.
Delivery Location: Shipping charges will vary based on the distance between our distribution center and your delivery address.
The exact shipping cost will be displayed during checkout, allowing you to review it before finalizing your purchase. Please note that free shipping may be available for certain orders based on promotions or minimum order values, as detailed on our site.
3. Delivery Partners
We partner with industry-leading logistics providers to ensure reliable and timely delivery across India:
Dunzo (for local deliveries within Pune)
Borzo (for express deliveries)
Shiprocket (for broader domestic deliveries)
Our partners have been carefully selected for their efficiency and wide coverage to ensure your packages are handled with care from dispatch to delivery.
4. Tracking Your Order
Once your order has been dispatched, we will provide you with tracking details through SMS and/or email. You can monitor your order’s journey by using the tracking link provided, which will give you real-time updates on its status.
If you do not receive your tracking information or if there are any issues with your delivery, please contact our customer service team.
5. Delivery Conditions
Handling & Packaging: We take utmost care in packing your items to ensure they reach you safely. All our packages are securely packed and sealed before dispatch.
Signature on Delivery: For certain high-value orders, a signature may be required upon delivery. Please ensure someone is available at the delivery address to receive the package.
Unforeseen Delays: While we strive to meet our delivery commitments, unforeseen circumstances such as bad weather, natural disasters, or other external factors may cause delays. In such cases, we will keep you informed of any changes to your delivery schedule.
6. Returns and Exchanges Due to Damaged Goods
We have a hassle-free return and refund policy in place if your product is delivered in a damaged condition or the package is opened upon arrival.
If you notice any damage or tampering with the package, please refuse delivery and immediately contact our customer service team to report the issue.
If you have accepted the package but notice damage afterward, you can initiate a return within 24 hours of delivery by contacting us via:
Once the issue is reported, we will arrange for the product to be picked up and either replaced or refunded, based on the situation.
7. Cancellations and Modifications
We understand that plans can change. If you wish to cancel or modify your order, please do so before it is dispatched. You can contact our customer support team to initiate a cancellation or discuss modifications.
Please note, once an order is dispatched, we are unable to process cancellations. In this case, you may refer to our return policy for further assistance.
9. Manufacturing Unit & Business Address
For inquiries or issues regarding deliveries, returns, or our products, you can also reach us at our business location:
Manufacturing Unit Address: Fiesta Bakers and Confectioners, Sr. No. 27, Plot 28, Burhani Ind. Est., Kondhwa Budruk, Pune 411048, Near Dmart.
8. Customer Support
Our customer support team is available to assist you with any questions or concerns regarding your order and delivery:
